Here are a few questions that are commonly asked!
How long does shipping take?
Most orders ship 3-5 days after an order is placed. Depending on where you are it can take up to a week (if you're in the United States).
Our mugs usually ship out within 5-7 days after your order. Processing times are longer during busy, holiday seasons (i.e. Christmas, Black Friday, etc). Shipping is not to be confused with the delivery date.
You will be notified of when your items ship via email. That email will also have your tracking information which will give you an estimated date of delivery.
Printable items do not require shipping so after you've purchased your printable file, you are able to immediately download them. No physical items will be shipped to you.
How does Free shipping work?
You are awarded for FREE shipping on all orders $100 or more on products excluding our Merch collection (mugs, home decor, t-shirts, and all third party products).
Why should I shop Mystic Magnolia?
We celebrate you! It's just something that we naturally do! It's our hope that you feel appreciated every step of the way!
Our products are fun, colorful, and fully functional. We help you be productive from start to finish.
We've been serving happy customers since 2017! Our fresh designs help keep all of our customers happy! We'll treat you as if you're our only customer. You are our top priority!
It's always amazing and humbling to read the reviews of how our products have helped others prioritize, organized their lives!
What makes our products different?
Our products are top notch! We never skimp on quality! Our designs are meant to connect with you on a level you can't find anywhere else. Most of our designs are original.
Our design team spends countless hours to present the very best designs for you and from time to time we even get your opinion on them before we launch!
Are our products worth the price?
When you look at what we can do for you and the high standards we hold ourselves to with every aspect of our business (especially in our products), you'll see how much time and money our products can save you!
What do I do if I have a problem with my purchase?
Of course, as we try to be perfect with every order, however, we know it is impossible to be perfect. So if there is an issue with your purchase, we invite you to contact us. We'll be happy to help clear up any confusion and fix what we can. You can expect a reply within 48 hours.
You can also review our return policy here!
Can I trust you?
It's scary to shop online sometimes, especially with a newer company! We completely understand and want to ease your concerns to let you know that we have a 5-star rating on our Etsy shop from other customers.
We encourage that you get to know the owner, Celeste. She is highly active and interacts with other customers within the Facebook group: The Magnolia Tribe!
Also, check out our about us to learn more about what we are about! If you need more comforting (totally get it), feel free to check out our policies!
We aim to help make your life easier and filled with fun.