Refund Policy

Returns

If something is not right with your purchase, you have 14 from the time of delivery to return your item(s) affected. Past the 14 day mark, we are not able to offer any refund or exchanges. Please continue reading to see what items are eligible for a refund and/or exchanges. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Items that are nonrefundable or exchangeable:

Gift cards
Downloadable Products
Custom made items

To complete your return, we require a receipt or proof of purchase and the buyer assumes all shipping fees. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@mystic-magnolia.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at hello@mystic-magnolia.com. Once approved send your item to: P.O. Box 971 Antioch, TN 37011 or

If you're returning an item in our home department, you should mail your product to 

Mystic Magnolia Gifts
11025 Westlake Dr.
Charlotte, NC 28273

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. The item must be unused and packaged in its original package.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we are required send a refund to the initial purchaser. They will be notified via email about the return attempt.

Shipping

To return your product, you should mail your product to

P.O. Box 971, Antioch, TN 37011

If you're returning an item in our home department, you should mail your product to 

Mystic Magnolia Gifts
11025 Westlake Dr.
Charlotte, NC 28273

To return 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.